WILL I BE ABLE TO SEE A PROOF OF MY PERSONALISED PRINT BEFORE IT IS PRINTED?

Yes, of course, if the design has more than one element to be customised, your design will be sent to you via email for your approval before I print it. If it is a simple customisation (i.e. just a name) it will be posted without you seeing a proof unless you specifically request to see one. Just send a message or put a note on your order if you would prefer to see a proof first.

CAN I MAKE A CHANGE TO MY PROOF?

Yes, if you have received a proof and you would like to change something just email me right back stating what you would like to change and I will get a new proof straight back to you.

HOW LONG DOES DELIVERY OF THE PRINT TAKE?

Once your design has been approved, i will aim to dispatch your item(s) within 2 days and should arrive within 5 working days. All of the prints are posted by 1st class Royal Mail but they can experience delays of their own which is out of my control. As I am running this business on my own there may be times when there is a small delay due to me being on a family holiday etc but this will always be clearly stated on the website before you order. If your order does not arrive within the estimated timeframe please contact me as soon as possible.

CAN I PICK UP MY ORDER?

Yes, of course you can. Please select this option when ordering and you will be notified when your order is ready for collection. I will then arrange a mutual time for pickup with you.

WHAT DO YOU PRINT ON?

I print on A4 photo quality glossy paper using an inkjet printer.

CAN I CHANGE THE COLOURS, FONTS OR LAYOUT ON THE PRINT?

Yes, all wording, fonts, layout and colours on each personalised print can be changed. If you see a design that you like but want an element off another I can do this, just ask!

CAN I HAVE THE DESIGN AS A DOWNLOADABLE FILE RATHER FOR ME TO PRINT MYSELF?

Yes I can do this for you, please send me a message before you order so I can arrange that for you.

HOW WILL MY ORDER BE PACKED?

Your print(s) will be kept flat in a cardboard envelope marked with DO NOT BEND which is A4 size and will fit through your letterbox.

CAN YOU CREATE A DESIGN THAT IS NOT LISTED ON THE WEBSITE?

I would love to hear any ideas you have for a gift or design that you cannot already see on my website. Just drop me a message and I will get right back to you.

CAN I CHANGE OR CANCEL MY ORDER?

Requests to change or cancel orders after confirmation or approval of the proof will unfortunately not be possible in most cases as it has probably already been printed. Please check the spelling of any names, dates or places carefully before ordering or if you are unsure send a note with your order requesting to too a proof before printing.

I NEED MY ORDER QUICKLY. CAN YOU HELP?

I will always do my best to dispatch orders as quickly as possible, and if you require an order urgently, please contact me before placing the order to discuss delivery options.